Privacy statement


In order to provide a quality service, Joanna Krzeslak-Hoogland (a therapist registered as a one-person private company ProBiotic DIGEST) holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the Joanna Krzeslak-Hoogland at

What We Do

The therapist provides therapy services to clients to support their health through nutrition, nutraceutical prescription (supplements), and lifestyle interventions. The therapy is focused on preventative healthcare, the optimization of physical and mental health, and support in chronic health conditions. In addition, the therapist can also facilitate workshops and educational seminars.

How We Obtain Your Personal Data

You provide us with personal data in the following ways:

  • By completing a health questionnaire (typically done electronically via a Better Practice system)
  • By signing a terms of agreement form (typically done electronically via a Better Practice system)
  • During a therapy consultation
  • Through email, the Better Practice messenger system, over the telephone or by post
  • By taking online payment 

This may include the following information:

  • basic details such as name, address, contact details and next of kin
  • details of contact we have had with you such as referrals and appointment requests
  • health information including your previous medical history, dietary, lifestyle, supplement and medicine details, health test results, clinic notes and health improvement plans
  • GP contact information

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data for the period of 15 years. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.

Information we get from other sources

We may obtain sensitive medical information in the form of test results from laboratory testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Do you share my information with other organizations?

We will keep information about you confidential.

We may share your anonymous information with supplement companies and medical testing companies as part of providing you with direct healthcare. We will not include any sensitive information. We will only disclose your sensitive information with other third parties with your express consent.

We will seek your express consent before sharing your information with your doctor or other healthcare providers. However, if we believe that your life is in danger then we may pass your

information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or doctor in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymized form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals trade magazine or online professional sites. We will seek your express explicit consent before processing your data in this way.

What are your rights? 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. 

Our response will include the details of the personal data we hold on you including:

–   Sources from which we acquired the information

–   The purposes of processing the information

–  Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BATC guidelines.
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please email Joanna Krzeslak-Hoogland at ProBiotic DIGEST, at

What safeguards are in place to ensure data that identifies me is secure? 

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorized personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorized users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

How long do you hold confidential information for? 

All records held by ProBiotic DIGEST will be kept for 15 years.


If you have a complaint regarding the use of your personal data then please contact us by email  and we will do our best to help you.

Last modified in February 8th, 2021.